Txt messages to iPhone/iMessage users work but not to others

[evemc]

I recently signed up / bought plan. I have been able to send text messages to anyone who has an IPhone (as I have an IPhone) but messages to those who don’t have an IPhone the messages are failing - I have been on to 48Help for the past week and everything they have asked me to check / try is not working - Any ideas?

[dalyer]

Are you sure that messages to non-iPhone/iMessage users are being sent as SMS messages and not iMessages?

• https://support.apple.com/en-ie/118433#exclamationmark

What do you mean by this?

> I have been on to 48Help for the past week and everything they have asked me to check / try is not working

What are they asking you to check?

And if it's not working then isn't that your problem?

[evemc]

Thanks for you reply.

I switched off Imessage on my phone like they told me and still messages wouldnt go through.  

They are giving me a # number to ring and check the Message Centre number but I get an error when I do that and its not just me I have asked two other people on different networks and they get the same error

If its not working then NO it is not my problem, I didnt have this problem with previous provider only since I switched over - this is why I put the question up here in case someone else had this problem when they switched and they got it resolved.

[dalyer]

What happens if you follow the instructions here for failed messages to explicitly resend them as SMSs rather than iMessages?

• https://support.apple.com/en-ie/118433#exclamationmark

Sounds to me like an iMessage issue than an SMSC issue. 

In any case the code for checking the SMSC only works on old iPhones. 

I meant if something that 48 support didn't work then didn't that indicate what the problem was. 

But if they gave you misleading advice (to use a code to check/set the SMSC on an iPhone that doesn't support it) then that's probably moot.

• https://www.techtarget.com/searchmobilecomputing/definition/short-message-service-center