Top up paid but not working

[DeirdreM3089]

My top up was paid for on the 28th but didn't work. I can't use my phone or the Internet even though it's paid. I added 20 Euros yesterday. Still nothing. I need my phone for my work and my studies. What should I do?

[dalyer]

What do you mean by "my top-up was paid" and "I added 20 euros"?

What exactly did you do - buy a membership plan, top-up your cash credit balance, buy add-ons, etc.?

What does your My48 account Dashboard say about your current membership status and data balance?

• https://48.ie/my48

What does your Transactions page say about yesterday's purchase?

• https://48.ie/my48/transactions

Does your Buy Plan page list any upcoming membership plan(s)?

• https://48.ie/my48/memberships

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com