Sim locked and PUK doesn’t work

[SheilaD8742]

My sim is locked and the PUK in my profile doesn’t work. I can enter it, then choose a new SIM pin, but then it fails and says I have only so many attempts left. I can’t use my phone now. Please help!

[dalyer]

See here:

• https://community.48.ie/t5/The-Knowledge-Base/I-forgot-my-PIN-or-need-my-PUK/ta-p/256

If you set a PIN then it should ask you to re-enter it to confirm it.

If you get an error then you must have entered the PIN confirmation incorrectly.

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com