21-11-2019 06:38 PM
26-11-2019 11:48 AM
Strange that my phone (Xiaomi Poco F1) and a friend's (Xiaomi Redmi Note 3) both kept working fine during the transition with no outages. I wonder why some people were impacted and others were not...?
26-11-2019 11:52 AM
@dalyer wrote:Strange that my phone (Xiaomi Poco F1) and a friend's (Xiaomi Redmi Note 3) both kept working fine during the transition with no outages. I wonder why some people were impacted and others were not...?
I do think it's the "age" of the SIM. I have my sim for many years and although on Thursday afternoon I had 4G coverage, it was gone by Thursday evening.
Others that I know of on the 48 network have more recent sim (due to change in phone, so different size sim was required), which seemed to have migrated ok.
26-11-2019 12:08 PM - edited 26-11-2019 12:08 PM
@jazz_01 wrote:
@dalyer wrote:
Strange that my phone (Xiaomi Poco F1) and a friend's (Xiaomi Redmi Note 3) both kept working fine during the transition with no outages. I wonder why some people were impacted and others were not...?
I do think it's the "age" of the SIM. I have my sim for many years and although on Thursday afternoon I had 4G coverage, it was gone by Thursday evening.
Others that I know of on the 48 network have more recent sim (due to change in phone, so different size sim was required), which seemed to have migrated ok.
You could be right.
I think that my SIM is a relatively recent replacement although I can't recall for sure.
My friend's may be the same.
26-11-2019 11:47 AM
@ang94 wrote:
Where do I order a new SIM? Keeping my number also?
Hi,
If you start a help chat session you can ask the support person to order the replacement SIM for you. Alternatively, you could go to:
https://www.48months.ie/my-48/change-my-sim
You will keep your number - it's just an update to date SIM to allow connection to 4G/LTE (does your phone support such?) Once you have your new SIM, then you need to activate it - again, details on the above link.
26-11-2019 04:20 PM
26-11-2019 04:21 PM
https://community.48months.ie/t5/The-Knowledgebase/4G-update/ta-p/52666
27-11-2019 01:21 PM
27-11-2019 02:06 PM
Got sim
can't log in
Something’s happened that no-one was expecting. Sorry about that!
27-11-2019 02:20 PM
This on top of all the inconvenience of the last week....!
Be Right Back – 48 website is currently undergoing maintenance
We will be back up and running as soon as possible . We apologies for any inconvenience. Thanks for your patience.
27-11-2019 02:31 PM
Chat working, got new sim working in a few minutes, at last!