Service

[cian10]

I’ve no service and none of ur community stuff has anything to do with it I need someone to solve this asap

[dalyer]

Strange that my phone (Xiaomi Poco F1) and a friend's (Xiaomi Redmi Note 3) both kept working fine during the transition with no outages. I wonder why some people were impacted and others were not...? 

[jazz_01]

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@dalyer wrote:

Strange that my phone (Xiaomi Poco F1) and a friend's (Xiaomi Redmi Note 3) both kept working fine during the transition with no outages. I wonder why some people were impacted and others were not...? 

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I do think it's the "age" of the SIM. I have my sim for many years and although on Thursday afternoon I had 4G coverage, it was gone by Thursday evening.

Others that I know of on the 48 network have more recent sim (due to change in phone, so different size sim was required), which seemed to have migrated ok.

[dalyer]

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@jazz_01 wrote:

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@dalyer wrote:

Strange that my phone (Xiaomi Poco F1) and a friend's (Xiaomi Redmi Note 3) both kept working fine during the transition with no outages. I wonder why some people were impacted and others were not...? 

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I do think it's the "age" of the SIM. I have my sim for many years and although on Thursday afternoon I had 4G coverage, it was gone by Thursday evening.

Others that I know of on the 48 network have more recent sim (due to change in phone, so different size sim was required), which seemed to have migrated ok.

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You could be right.

I think that my SIM is a relatively recent replacement although I can't recall for sure.

My friend's may be the same.

[jazz_01]

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@ang94 wrote:
Where do I order a new SIM? Keeping my number also?

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Hi,

If you start a help chat session you can ask the support person to order the replacement SIM for you. Alternatively, you could go to:

https://www.48months.ie/my-48/change-my-sim

You will keep your number - it's just an update to date SIM to allow connection to 4G/LTE (does your phone support such?) Once you have your new SIM, then you need to activate it - again, details on the above link.

[ang94]

Great thanks for the info. New SIM ordered

[dalyer]

https://community.48months.ie/t5/The-Knowledgebase/4G-update/ta-p/52666

[winter2017]

Got new sim. Needed to contact 48 on chat to activate it. Make sure your contacts are backed up or saved to phone. Once they activate it I restarted the phone and service was restored.

[pat]

Got sim

can't log in

Something’s happened that no-one was expecting. Sorry about that!

[pat]

This on top of all the inconvenience of the last week....!

Be Right Back – 48 website is currently undergoing maintenance

We will be back up and running as soon as possible . We apologies for any inconvenience. Thanks for your patience.

[pat]

Chat working, got new sim working in a few minutes, at last!