21-11-2019 06:38 PM
23-11-2019 11:11 AM
Myself and my wife no service since Thur evening. Pity 48 couldn't tell us problem was their end rather than me trying to change settings and phones thinking problem was my end. Long time to be without service, and not the first time it has happened!
22-11-2019 01:27 PM
22-11-2019 01:34 PM
22-11-2019 01:45 PM
I have a Moto G Play XT1604. Its about two years old. My phone was working fine on 4G with data roaming on until yesterday evening. It is definitely a network issue. I would like someone from 48 to acknowledge this and let us kno when we can expect the service back or is there a steeings change required?
22-11-2019 01:59 PM
@the_real_top_cat wrote:It is definitely a network issue. I would like someone from 48 to acknowledge this and let us kno when we can expect the service back or is there a steeings change required?
That is exactly it - have to assume that we are not all in the same area of the country, using the same make / model phones, with the same settings. It's a network wide issue affecting multiples of users across the country.
There should be information on the login page detailing that. We all know that things can go wrong, but just give us information that we can easily access, without spending a long time waiting for an online chat to start, going through all the phone settings with the rep, then being told "you are one of the affected users, the issue will be resolved 'shortly' "
22-11-2019 02:05 PM
22-11-2019 02:25 PM
@susan182 wrote:
I’m using an iPhone 6s, still no service despite toggling with airplane mode.
Updated my phone last night and actually can’t even find where to go to manually select network now, not coming up in Mobile in Settings
Any use?
22-11-2019 05:54 PM
22-11-2019 07:01 PM
@susan182 wrote:
Spoke to an agent, they said no settings should have to be changed on the phone, that signal will come back once the problem is fixed. As to when that will be though...
Susan, yes i agree, but the problem was that there was no acknowledgement from 48 of any issue last night or this morning. There were no details on the web page of potential issues, no details of what to do / not to do. Due to lack of information from 48, everyone may have assumed it was their phone which had an issue and thus tried to resolve themselves!
It wasnt till after lunch today that there was some info displayed when an online chat was started. I still dont see any notice of this issue outside of the community forum, which is pretty poor customer service. Its 24hours (for me) since this issue first occurred & all i get back is "it will be resolved soon"...
22-11-2019 09:37 PM