Service

[cian10]

I’ve no service and none of ur community stuff has anything to do with it I need someone to solve this asap

[jazz_01]

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@cjmurphy287 wrote:

Im sorry but this info is just wrong, as many have said they were using 4g yesterday fine, so they had already switched over from 3g but it dropped off lastnight! By the way what makes and models of phones are people using that are having this issue, im currently using an old iphone (5s only), wonder is it something to do with the older model of devices?

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I'm using a Motorola MOTO E (2nd Gen.) LTE XT1524

[mcrowe]

hmmm.....

[dalyer]

Xiaomi Poco F1.
Everything working fine since I connected to "3 - 48" yesterday and enabled data roaming.

[jazz_01]

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@dalyer wrote:
Xiaomi Poco F1.
Everything working fine since I connected to "3 - 48" yesterday and enabled data roaming.

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"3 - 48" isn't showing up on my network list - whether it's set at 3G or 4G. Just no listing at all for "48".

[dalyer]

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@jazz_01 wrote:

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@dalyer wrote:
Xiaomi Poco F1.
Everything working fine since I connected to "3 - 48" yesterday and enabled data roaming.

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"3 - 48" isn't showing up on my network list - whether it's set at 3G or 4G. Just no listing at all for "48".

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FWIW when I manually scan I see the following networks today:

48 4G

48 3G

48 2G

And also Meteor and Vodafone 2/3/4G which are "forbidden".

When I select 48 4G or let the phone choose the network automatically it connects to 48 LTE fine.

[jazz_01]

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@dalyer wrote:

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FWIW when I manually scan I see the following networks today:

48 4G

48 3G

48 2G

And also Meteor and Vodafone 2/3/4G which are "forbidden".

When I select 48 4G or let the phone choose the network automatically it connects to 48 LTE fine.

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Yes, that is what I would expect - unfortunately, for some customers, nothing related to "48" is showing up.

[dalyer]

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@jazz_01 wrote:

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@dalyer wrote:

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FWIW when I manually scan I see the following networks today:

48 4G

48 3G

48 2G

And also Meteor and Vodafone 2/3/4G which are "forbidden".

When I select 48 4G or let the phone choose the network automatically it connects to 48 LTE fine.

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Yes, that is what I would expect - unfortunately, for some customers, nothing related to "48" is showing up.

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OK - it's probably been suggested before and some of this may be irrelevant but maybe try...

• Switch off
• Take the SIM out
• Gently clean and reseat it
• Switch on
• Make sure that roaming/data roaming is enabled
• Make sure that APN settings are correct (https://community.48months.ie/t5/The-Knowledgebase/My-Internet-is-not-working/ta-p/45928)
• Manually scan for networks to see if any/all 48 networks appear
• If they do then select 48 4G or else leave the "automatic network selection" option enabled

[jazz_01]

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@dalyer wrote:

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OK - it's probably been suggested before and some of this may be irrelevant but maybe try...

• Switch off
• Take the SIM out
• Gently clean and reseat it
• Switch on
• Make sure that roaming/data roaming is enabled
• Manually scan for networks to see if any/all 48 networks appear

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Yes, gone through those steps (a few times) and I've gone through a reset of the network settings, but scan doesn't show up anything relating to "48" - I do see Vodofone / 3 / 3 - IRL / IRL - Meteor after each scan.

[snuffs]

Tried the settings but says no sim card found, on home wifi people can ring on whats app . Emergency calls only

[mcrowe]

data roaming button is grey and wont let me turn on ... grrr!!!