Problem activating voicemail & with Refurbed.ie phone camera

[EamonnF7806]

I purchased a Huwaei P lite 30 phone  through MY 48   a year ago

I am very happy with the phone, working very well with just 2 problems that I cannot fix

1            I have followed all instructions and recorded my voice mail and it is there  when I play it back. However it does not click in when someone calls me and there is no message for the caller. It just rings out eventually. It is a big drawback to be without an active voicemail. How do I fix it ?

2  Usually the camera  takes good quality photos, but with the triple back camera as well as the front one  y the people /scene I am taking  are sometimes blurry/foggy. I clean the lens and it improves it a bit . Is there anything I can do to have clear focus all the time.

2  ( b)  When I open the photo in Gallery there is writing on the bottom of the picure....Huwaei etc   I have to crop the bottom of the picture but that is a nuisance.

Can anyone suggest solutions ?

Thank you.

[dalyer]

If the voicemail setup instructions don't work for you:

• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-use-my-Voicemail/ta-p/244

then you'll have to contact 48 support for further assistance.

See the link in my signature below or email them at support@48months.zendesk.com

You should probably contact Refurbed.ie about the camera issues:

• https://48.ie/blog/48-partner-with-refurbed

The gallery issue sounds like it could be the default watermark which can be modified or turned off as required:

• https://consumer.huawei.com/en/community/details/Q-A-How-to-change-the-watermark/topicId_16039/
• https://youtu.be/OvcpoBkQyPc

[Michaelc0891]

Voice mail not working

[dalyer]

You'll need to post a bit more information than that if you want assistance from the Community Forum.

What exactly isn't working? 

Did you follow the instructions here: 

• https://community.48.ie/t5/The-Knowledge-Base/How-do-I-use-my-Voicemail/ta-p/244

If so, what problems arose and at what point? 

Any error messages? 

You need to read and follow those instructions very carefully as it's very easy to make mistakes with the numbers/number formats required.

If you need to contact 48 support about this then see the links in my signature below.