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Phone problems

ang94
Visitor

 I have a recent problem with my phone a Motorola 3G. I have a no service msg appearing when I try to send text msg or ring someone. Yet I can use What's app and email service. 

I have tried turning it off completely and back on to free it up but no luck. Any suggestions.?

Angie

2 REPLIES 2

dalyer
The Legend
The Legend

It sounds like you have no carrier network connection at all?

WhatsApp and email are probably using a wifi connection to the internet.

Switch off, take the SIM out, gently clean it, reinsert it, switch on and do a manual search for networks and see if you can see and connect to 48.

If not then you may need a replacement SIM:

 

Change my SIM

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

ang94
Visitor
Thanks I'll try that.