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Phone not working when in Canada (Manitoba)

Newcomer
Posts: 3
‎19-06-2021 08:18 PM

Hi there, I signed up with 48 a few months ago and recently travelled to Canada from Ireland. I'm not getting any coverage while in Canada, which I need due to expecting to receive a phone call on my irish number soon. Any suggestions? 

 

Thanks 

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Re: Phone not working when in Canada (Manitoba)

The Legend
Posts: 16,481
‎19-06-2021 08:49 PM
I presume you mean that you cannot connect to any local network?
What happens when you try?
When you do a manual scan and try to connect to one of the networks?


If it's an iPhone then try this:

https://community.48.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862

Otherwise you may need to contact 48 support.
See the link in my signature below or email them at support@48months.zendesk

Hope this helps.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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Re: Phone not working when in Canada (Manitoba)

Newcomer
Posts: 3
‎20-06-2021 06:03 PM

Thanks for the reply, 

 

When I try to manually connect to an available network (I'm in Canada), I cycle through the available networks but it still doesnt pick up 

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Re: Phone not working when in Canada (Manitoba)

The Legend
Posts: 16,481
‎20-06-2021 08:29 PM
What make/model of phone?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Generic Android 2.0
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