48 Community

ellamcgrath · ‎24-10-2018

I just got my phone screen fixed and when I collected it the sim was locked. It’s telling me to put in my PUK code which is a 7 number code which it accepts then asks me to enter a new code of 4 digits and confirm that new code, so I go through with those steps and it just tells me then that the code is invalid and I have a certain number of attempts left. Before if my sim locked I only had to enter a 4 number code. Can anyone help please

dalyer · ‎24-10-2018

See here

http://community.48months.ie/t5/Most-Popular-Questions/I-forgot-my-PIN-or-need-my-PUK/td-p/35067

You can also disable SIM PIN locking of you don't want it on.

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎24-10-2018

Did that help at all @ellamcgrath?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.