You'll probably have to contact 48 support about this.
See the link in my signature below or email them at firstname.lastname@example.org
As per my previous post, you'll need to contact 48 support.
@AdamC2538 wrote:I'm having the same problem
You'll have to contact 48 support.
While you're here, check out our "Featured Topics" below. Our Troubleshooting Guide and Knowledgebase contain help and support articles and popular questions to help you as a 48 customer.