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No service

elliek
Newcomer

‎20-12-2019 06:41 PM

Hi there,

I'm a 48 Months customer who has been living in the US for the past few months. I just arrived home in Ireland today and put my 48 sim into my unlocked Google Pixel 3a, paid for my membership, yet don't have service. When I try to add a network, it tells me I need to put in my sim but it's in. Any thoughts? Thanks!
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2 REPLIES 2

dalyer
The Legend
The Legend

‎20-12-2019 11:43 PM

With the recent rollout of 4G on 48 many people had to get new SIMs to get service.

Your best bet is to order a replacement and take it from there.

Unfortunately I doubt that you'll get a replacement this side of Xmas though.

Maybe contact 48 support in the meantime to confirm this with them.

See the link in my signature below.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎21-12-2019 10:30 AM

Did that help at all @elliek?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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