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New sim

hellomaeve
Newcomer

‎27-10-2023 10:08 AM

Hello I’ve been abroad for the last year and half and am back in Ireland now , I would like to order a new sim but the website won’t let me do this as it says my account is deactivated , how do I reactive my account and get my old number back?
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dalyer
The Legend
The Legend

‎27-10-2023 11:08 AM - edited ‎27-10-2023 11:10 AM

You need to contact 48 support about this to see if they can reactivate your account.

See the link in my signature below or email them at support@48months.zendesk.com

However if you haven't bought membership for 18 months then I would have expected your account to have been deleted and not just deactivated/suspended.

See sections 7 and 8 of the terms and conditions.

If you want to get set up completely afresh on 48 then register using a different email address, order a SIM, activate it etc.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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