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Membership paid for but not credited to account

PatM5359
Newcomer

I paid for renewal yesterday, payment gone through but not credited to my account

3 REPLIES 3

PatM5359
Newcomer
I paid for renewal yesterday, payment gone through but not credited to my account

What does your My48 account Dashboard say about your current membership plan status, allowance balances and expiry date?

What does your Transactions page say about recent payments/purchases? 

Does your Buy Plan page list any upcoming plans? 

Remember that if you buy a new membership plan while you have a current one running then the new one doesn't start immediately but stacks on your account to kick in when the current one eventually expires. 

If you need to contact 48 support about this then see the links in my signature below.

I merged your multiple threads/posts into one for clarity - there's no need to post multiple times about the same issue.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

PatM5359
Newcomer
I renewed payment yesterday and it's gone through bank, not credited to my account