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Honor Play Network Issues

chawke
Newcomer

‎13-04-2019 02:08 PM

Right now I am in Spain, when I got off the plane I noticed that I couldn't get service, it would connect to a network and then immediately disconnect. I don't know if it is a problem with my phone (Honor Play) or if it is a problem with 48/my sim. Does anybody know a way I can fix this?
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2 REPLIES 2

dalyer
The Legend
The Legend

‎13-04-2019 02:31 PM

What membership do you have?
EU roaming only works on Guido.
If you have Guido then do a manual search for local networks and see if you can connect to any.
If you can't you'll probably have to contact 48 support.
See the link in my signature below.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend

‎13-04-2019 04:23 PM

Did that help at all @chawke?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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