I'm wondering if anyone else has had a similar experience when reporting coverage issues to 48.
Around the end of March, the quality of our mobile service changed significantly. Prior to that, we consistently had full coverage both indoors and outdoors. Since then, the signal has become intermittent and unpredictable. At times it shows full coverage, then suddenly drops to one or two bars, with calls, texts, and data affected as a result.
I've raised complaints about the issue and have been told that the mast and network have been checked remotely and that no faults were found. However, the problem is still ongoing, and I'm not aware of any physical inspection of the site having taken place.
For context, there are six members of my family using 48 and one family member using Three. We all live within approximately 100 metres of the local mast, and every one of us is experiencing the same issue. We've also replaced SIM cards and confirmed that APN settings are correct, but neither of these changes has made any difference.
The service works perfectly in all other locations. I've had this escalated twice, but I was told there’s nothing further that can be done, and that from their side everything is operating normally.
Given that the problem affects multiple people, multiple devices, multiple SIM cards, and both 48 and Three customers, it seems unlikely to be an issue with any individual handset or SIM.
Has anyone else received similar responses when reporting coverage problems? If so, was the issue ever properly investigated or resolved, and did you manage to get your case escalated?
I'd appreciate hearing about other customers' experiences.
Thanks
