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Error when trying to renew my plan

JohnPaulC6919
Newcomer

I have been a customer for over 6 months and I need to renew my plan which wasn't automated. Everytime I try to do this it tells me "ophs something went try, please try again later". Is there a problem with the system. I have no access to my phone until my plan is renewed so help would be much appreciated.

Thanks

1 REPLY 1

dalyer
The Legend
The Legend

When did you last successfully buy a membership plan? 

If you didn't buy one for 6+ months then your SIM will have been suspended. 

If you have been buying one each month for the previous 6 months then that's not the case. 

Do you get the same error if you use this link? 

You'll most likely have to contact 48 support for assistance with this. 

See the links in my signature below.

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).