26-11-2025 10:48 AM
26-11-2025 10:59 AM - edited 26-11-2025 11:15 AM
Nobody here on the Community Forum will be able to help with this.
You'll have to contact 48 support for assistance with this.
See the links in my signature below.
If you paid twice then perhaps both membership plans are on your account so you haven't actually lost out?
E.g. Maybe one active on your Dashboard:
and the other stacked to kick in later on your Buy Plan page?
What does your Transactions page say about recent payments?