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Complaint Regarding Number Portability and Service Activatio

CristianG7106
Newcomer

6 hours ago

Hi everyone,

I’m having a really frustrating experience with 48 and I’m wondering if anyone here has gone through something similar or knows what to do.

About 5 days ago I completed the steps to transfer my number to 48 because I specifically wanted to keep my existing number. Instead, I was given a completely different number and I still have no idea why. The portability seems to have gone through, so I honestly don’t understand what happened.

On top of that, I’ve tried multiple times over the last few days to activate/pay for a plan through the “Buy a Plan” option on the website, but nothing updates on my account and no plan gets activated. The whole process has been extremely confusing and unclear.

At this point I’m seriously considering moving to another provider, but I really need my original number back first.

Has anyone experienced this before or found a solution? Any help would be appreciated.

Thanks,
Cristian

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1 REPLY 1

dalyer
The Legend
The Legend

5 hours ago - last edited 4 hours ago

Did you follow the porting instructions here without any errors? 

Did you receive the porting security code by text message to your old provider's SIM installed and working in your phone and enter that into the form?

What exactly do you mean by this? 

  • I’ve tried multiple times over the last few days to activate/pay for a plan through the “Buy a Plan” option on the website, but nothing updates on my account and no plan gets activated.

What exactly happens when you try to buy a membership plan? 

Any error messages? 

Even if your old number hasn't ported over you should still be able to buy a membership plan and use your account with the new/temporary 089 number associated with your account.

Did you contact 48 support about these issues?

You don't mention that you did in your post. 

If you need to contact them see the links in my signature below.

If you want to make a formal complaint then see here:

I am not a 48 employee - if you need to contact 48 support you can do so by chat or email (support@48months.zendesk.com).
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