26-11-2023 08:02 PM - last edited on 26-11-2023 08:35 PM by dalyer
Att; Neha
Ticket number 705281
I'm sorry to prolong this query which you say can be resolved by my lodging credit to my 48 account in anticipation of a international call (s). However, I have checked my account today (Sunday, the 26th inst) and it shows 78.66 GB left as well as 10.00 GB left (which I presume is a international calls allowance.
Why, then, could I not make a phonecall to Germany please?
James 085704340/beltupbaby@gmail.com
22-11-2023 09:33 PM
> I'm wondering about international calls
To make international calls you need an active membership and also cash credit to pay for the calls.
See here:
> what does "4G roaming in UK or EU up to 12GB mean please?
It means that when you're roaming in the EU/UK then you have a 12GB data allowance.
If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com
26-11-2023 08:32 PM - edited 26-11-2023 09:47 PM
International calls are not covered by membership/add-on call minutes.
The 10GB that you mention is your European roaming data allowance.
It has nothing to do with international calls.
You need cash credit on your account to pay for international calls.
See here for details of international call costs:
By the way, it's not a great idea to post your personal details on a public forum like this.
22-11-2023 09:24 PM
I'm wondering about international calls - what does "4G roaming in UK or EU up to 12GB mean please?
22-11-2023 09:33 PM
> I'm wondering about international calls
To make international calls you need an active membership and also cash credit to pay for the calls.
See here:
> what does "4G roaming in UK or EU up to 12GB mean please?
It means that when you're roaming in the EU/UK then you have a 12GB data allowance.
If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com
27-11-2023 02:31 PM
Duplicate threads about the same issue merged.