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Activated New Sim and Bought Membership

rori2527
Newcomer

‎10-10-2020 08:58 AM

Hi I recently activated my replacement sim card and purchased a membership, however I have not received any confirmation of membership and I can't use mobile data. Any suggestions on what I can do to resolve this issue? I can see that the new PUK code from the new sim card is displayed on my settings in my account.
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1 REPLY 1

dalyer
The Legend
The Legend

‎10-10-2020 10:57 AM

Why did you have to get a replacement SIM?
What does your My48 account say about your membership status?
Do calls and texts work ok?
Did you configure your internet/APN settings for data to work?

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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