unable to use membership

[Anon]

I renewed by membership over 4 hours ago. When will I be able to make calls and use my internet???

[1amcn]

Hi ardit2013

What date did/will your membership expire on?

Can you check your online account & post back please...

🙂

[Anon]

Membership due to expire tomorrow but received a text from 48 today saying my internet data was almost reached so brought another €20 Don

[dalyer · Accepted solution]

That means that the new Don membership will kick in when your current one has expired tomorrow at midnight.

Membership always runs its monthly course and buying a new one doesn't prematurely terminate a current one. It stacks instead.

You get the benefit of the new membership allowances when that membership kicks in.

Does that clarify things for you?

[Anon]

Payed membership but no service and no bars. They told me to try and put SIM card in other phone I did and nothing.

[1amcn]

Hi ruck10

So you've aready logged a Support ticket already... & one of the care crew told you to check the Sim card?

Was the Sim working until you renewed Membership?

Did it just spontaneously stop functioning?

Is your APN Correct/in Place?

I gather that your Membership is currently Active... can you post the status here (Start/Expiry) just to double check...

Did you have Data Roaming enabled when trying to get signal? (Required)

🙂