48 Community

jakubm · ‎27-04-2015

Hi guys, I payed for a roaming today, I checked my bank accoung and even money were taken I can´t use the roaming.

Any ideas ?

Thank you.

dalyer · ‎27-04-2015

What exactly did you buy?

EU roaming add-ons?

What country are you roaming in?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

jakubm · ‎27-04-2015

Yop,I bought eu roaming add-ons.I am in Slovakia,last time it worked but now I cant see it even in my wall where all uses minutes and internet is showen.

dalyer · ‎27-04-2015

What does your My History page show in terms of recent payments/purchases?

http://www.48months.ie/my-48/my-history

If the roaming add-ons are listed there but not on your My 48 page

https://www.48months.ie/my-48

then you probably need to contact 48 support to sort this out:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.