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refreshing sim/not Registered

Newcomer
Posts: 3
‎07-12-2015 10:19 AM
Hi I am experiencing difficulty with the network. All morning it flashes up on my phone "sim refreshing " and I cannot make a call. I still have my monthly membership and I have turned the phone on and off and removed the sim and cleaned it and still no luck.
Can you help please
Posted from Samsung GT-I9505
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Re: refreshing sim/not Registered

The Legend
Posts: 17,175
‎07-12-2015 11:51 AM

A few people have reported this problem recently and they all seem to be using Samsung Galaxy phones.

Those phones do have a problem whereby they spontaneously lose settings for some reason.

This is reported all over the internet and is not specific to 48 but I have never seen a general fix for the problem.

All I can suggest here is 

 

  1. Switch off, take the SIM out, gently clean the contacts, reinsert it, switch on and see if that helps at all.
  2. Double check that roaming/data roaming is enabled and all internet settings are correct if relevant. See here: http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560 
  3. Manually scan for networks and if you see 48 try to connect to it.

If all else fails then you will probably need to contact 48 support for assistance:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

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Re: refreshing sim/not Registered

The Legend
Posts: 17,175
‎07-12-2015 11:51 AM

A few people have reported this problem recently and they all seem to be using Samsung Galaxy phones.

Those phones do have a problem whereby they spontaneously lose settings for some reason.

This is reported all over the internet and is not specific to 48 but I have never seen a general fix for the problem.

All I can suggest here is 

 

  1. Switch off, take the SIM out, gently clean the contacts, reinsert it, switch on and see if that helps at all.
  2. Double check that roaming/data roaming is enabled and all internet settings are correct if relevant. See here: http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560 
  3. Manually scan for networks and if you see 48 try to connect to it.

If all else fails then you will probably need to contact 48 support for assistance:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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1 Like

Re: refreshing sim/not Registered

Newcomer
Posts: 3
‎07-12-2015 11:54 AM
Thanks for tat answer hopefully it will solve the problem
Posted from Samsung GT-I9505
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Re: refreshing sim/not Registered

The Legend
Posts: 17,175
‎07-12-2015 11:20 PM
Did you get sorted?

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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Re: refreshing sim/not Registered

Newcomer
Posts: 3
‎07-12-2015 11:54 PM
I did thanks so much for the info much appreciated
Posted from Samsung GT-I9505
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Re: refreshing sim/not Registered

The Legend
Posts: 17,175
‎08-12-2015 02:09 PM
Glad you got it sorted.

I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
Posted from Micromax A310
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Re: refreshing sim/not Registered

Visitor
Posts: 6
‎23-06-2021 06:32 AM
How did you solve the issue? Please.
Posted from Samsung SM-A405FN
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Re: refreshing sim/not Registered

Newcomer
Posts: 1
‎20-02-2022 04:20 PM
 
Posted from Samsung SM-A107F
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