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payment with visa doesn't work

julia_bern
Newcomer

‎07-01-2015 08:32 PM

Hello, I just wanted to activated my new SIM card. I wanted to pay with VISA (VISA card is vallid). Payment was denide. What can the problem might be? My SIM is already activated.
Thanks for your help!
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3 REPLIES 3

dalyer
The Legend
The Legend

‎07-01-2015 09:16 PM - edited ‎07-01-2015 09:17 PM

Did this card ever work for online payments?

On other sites? On 48?

Does it have Verified by VISA enabled?

 

http://www.visa.ie/products/benefits/verified-by-visa/

 

What is the country of issue of the card?

 

You might want to contact 48 support for advice:

 

How to get help

 

You might also need to contact your bank to ask them why it was refused for an online payment.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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julia_bern
Newcomer

‎14-01-2015 11:45 PM

Thanks for the the answer. We tried also some VISA cards from Irish people who live and pay in Ireland and it did not work either. Now I bought a credit in a payzone. Hope this works.
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dalyer
The Legend
The Legend
In response to julia_bern

‎15-01-2015 08:16 AM

You should contact your bank and 48 support to check why card payments don't work for you.

Maybe also try another device and/or browser in case that helps.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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