move number

[pp92]

well trying to move my number and wont let me wen i go on page it wont let me fill anything out so cant change it tried 3 or 4 diff computers and tried at differant times

[Anon · Accepted solution]

Hi there,

Follow the instructions on this page: http://community.48months.ie/t5/Most-Popular-Questions/How-do-I-keep-my-old-number/m-p/18

If that does not work for you, open a support ticket here: http://48months.ie/help/ask-agent

Hope this helps,

Adam

[dalyer]

Can you log into your account OK?

What exactly happens when you go to the porting page?

http://48months.ie/portin

Can you enter data into the form but it won't submit? Or the form won't accept any input at all? Or something else?

Can you try another browser - not just another computer?

And maybe even another network?

Hope this helps.

[Anon]

When I try to change my number it wont let me enter any of the details. Also another page covers it and ask me to get my friend to join. When I go back into the change my number page it wont let me click on anything or enter my details. I've tried it on other computers and its the same..

[dalyer]

If there's a popup window can you not close it and continue entering data into the form?

I think you may need to contact 48 support about this issue to be honest.

Hope this helps.

[1amcn]

Hi

Follow up in your post - have you been able to resume & complete the moving number process?

🙂

[Conorm6683]

when i select move my number all that comes up is the information page stateing the times that this can be done and no option but the return to previous page arrow 

[dalyer]

Can you try a different device and/or browser?
If the move number page isn't working properly for you then you'll have to contact 48 support.
See the link in my signature below.

Hope this helps.