membership not working

[Anon]

I have topped up my phone by 10euro and I texted guido monthly to 1745 and they replied saying my membership was working , but I went to my account online to make sure and it says membership not paid and it is not working.

[dalyer]

What is your credit balance?

What transactions does the My History link on your account list?

Can you actually make/receive calls and send/receive texts?

If you can then any chance you're mistkanely logging into the wrong 48 account? I've done it myself before! 

[Anon]

Hi

I just tried to pay my membership but i keep getting an error message i have €20 credit ive tried 3 times but it still wont accept my money!! lo.........l any ideas??

Oops! You got an error!

error during your order creation, please try again.

[dalyer]

If it keeps failing you might need to log a support query to ask 48 for assistance:

How to get help

I presume you're trying to buy membership through your online account?

What happens if you just text "Don" to 1745?

Hope this helps.

[Anon]

Hey dayler it finally went through for me thanks I guess there was an issue with the website


thanks again

[dalyer]

Glad you got it sorted.

Thanks for posting back that it eventually worked.

Maybe it was some transient problem with the website.

[Anon]

i just texted Guido to 1745 and it said that my membership was active, but its not working

[dalyer]

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@chloexo wrote:
i just texted Guido to 1745 and it said that my membership was active, but its not working

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Duplicate post - I replied to your other one here:

http://community.48months.ie/t5/Need-Help/membership-not-working/m-p/26633#M8413