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lost phone

Anon
Posts: 0
‎02-07-2013 10:24 PM

Hi i lost my phone and i need to report it to the network and get the handset blacklisted...how do i do it??

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Re: lost phone

The Legend
Posts: 16,486
‎02-07-2013 11:21 PM

First thing to do is order a replacement 48 SIM which will disable the SIM in the phone and prevent anybody else using your 48 membership/account/credit/allowances:

 

http://48months.ie/help/losthandset

 

I don't know if 48 can/do disable stolen phones based on their IMEI as outlined here:

 

http://www.garda.ie/Documents/User/mobile%20phone%20english.pdf

 

but you may want to log a support query to ask (assuming you have the phone IMEI):

 

http://help.48months.ie/requests/new

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.

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Re: lost phone

The Legend
Posts: 16,486
‎02-07-2013 11:21 PM

First thing to do is order a replacement 48 SIM which will disable the SIM in the phone and prevent anybody else using your 48 membership/account/credit/allowances:

 

http://48months.ie/help/losthandset

 

I don't know if 48 can/do disable stolen phones based on their IMEI as outlined here:

 

http://www.garda.ie/Documents/User/mobile%20phone%20english.pdf

 

but you may want to log a support query to ask (assuming you have the phone IMEI):

 

http://help.48months.ie/requests/new

 

Hope this helps.


I am not a 48 employee - if you need to contact 48 support then please click here - if the Chat Now option does not appear on that page then keep trying until it does.
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