18-07-2013 04:45 PM
please help me! i just rejoined 48 and i paid 20 euro membership and the money has been taken out of my account and now it says membership not paid and i cant use my phone...what can i do?
18-07-2013 06:17 PM
@amie1989 wrote:
Nope there's no sign of a payment on the account...I had. Signal when I bought the. Membership..but I was manually adding the setting to my phone before I done this if that could b a problem?
I don't think that this would cause such a problem. I guess you'll just have to wait for support to get back to you if, as it seems, the payment for membership has "gone missing".
18-07-2013 05:33 PM
Did you buy membership directly or did you topup your credit balance by €20 and still need to buy membership? If your credit balance is €20 then you most likely still need to buy membership.
If your credit balance is €0 then there must be some payment processing problem so you'll have to log a support request and get 48 to help you out:
http://help.48months.ie/requests/new
Hope this helps.
18-07-2013 05:45 PM
18-07-2013 05:46 PM
18-07-2013 05:50 PM - edited 18-07-2013 05:50 PM
And it says membership not paid when you log into your online account?
Does the My History section of your account show the membership purchase?
https://48months.ie/orders/history
Did you by any chance buy membership while the process of porting a number in was taking place? I believe that this can sometimes lead to problems.
On the other hand others have reported card payment problems from time to time and it was never clear to me why these happen or if there is some common cause for such payment problems.
I still think that you're going to have to log a support request to get 48 to sort this out for you...
Hope this helps.
18-07-2013 06:07 PM
18-07-2013 06:17 PM
@amie1989 wrote:
Nope there's no sign of a payment on the account...I had. Signal when I bought the. Membership..but I was manually adding the setting to my phone before I done this if that could b a problem?
I don't think that this would cause such a problem. I guess you'll just have to wait for support to get back to you if, as it seems, the payment for membership has "gone missing".
18-07-2013 06:50 PM
18-07-2013 08:12 PM
18-07-2013 08:25 PM - edited 18-07-2013 08:25 PM
Are you sure that it's not a case of the original purchase of membership (which was "stalled") going through and then you made a second purchase so you purchased two memberships and now your expiry date is something like 18th September? I.e. one current membership (from now to 18th August) and one stacked/queued membership (from 19th August to 18th September)?