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international minutes not working

dangerousdave1
Newcomer

‎16-11-2014 11:43 PM

Hi. I just paid €3.50 for international minutes. When i call an o2 number in Northern Ireland i get the message saying I have no minutes.

 

In my 48 it says they are there.

 

Any ideas.

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1 REPLY 1

dalyer
The Legend
The Legend

‎17-11-2014 08:06 AM - edited ‎17-11-2014 08:08 AM

There is no international calls bundle add-on.

What you bought is an EU roaming calls add-on which is only of use if you are abroad roaming in EU countries.

 

Going abroad

 

International calls are always charged from your cash credit balance (50c per minute to Europe including UK/NI). If you don't have cash credit then you can't make international calls.

 

Other call charges

 

If you call NI using the 048 prefix rather than 0044 then your membership bundled landline call minutes may cover the call - I'm not sure but try it maybe?

 

http://www.askcomreg.ie/tell_us/calling_northern_ireland___use_the_048_code_to_call_fixed_line_numbe...

 

Hope this helps. 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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