i message number greyed out

[walmartwoman]

hi i need to get my number to send as an i message instead of email i get the message 

could not sign in check your network connection and try again i have an iphone 5 and all my network settings are correct and i have tried all examples from apple 

i message is just waiting for activation in settings messages

Regards

Joan

[dalyer]

---

@walmartwoman wrote:

i message is just waiting for activation in settings messages 

---

Do you have any cash credit on your account?

Check your online account or dial *100# to check.

If you don't then that may be the problem because iMessage activation requires a UK SMS to be sent and that costs 25c.

If necessary put some cash credit on your account and then power off and on again and wait a bit and see if iMessage activates. If not then you may also need to sync with iTunes.

Hope this helps.

[walmartwoman]

I have money in my account still waiting for activation on both FaceTime and I message and have synced with I tunes and tried to log in with iTunes username and password did all the problem solving

[dalyer]

When did you put cash credit on your account and sync with iTunes?

As far as I know the process may not be instantaneous and you may need to wait a while.