help please!

[lisakayden]

I topped up 10 euro before my guido membership ran out. Instead of texting 'internet' I text 'guido' to 1745. So I still have no internet. My membership is due the 1st April. . Will I have to top up 10e again or will guido and Internet kick in for the month?

[dalyer]

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@lisakayden wrote:
will guido and Internet kick in for the month?

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Yes.

When you buy a new membership while you have a current membership in place then the new membership stacks to kick in when the current one expires.

Hope this helps.

[lisakayden]

Thank you! So ill have to buy an add on for Internet till then?

[dalyer]

If you need internet until the new membership starts then yes you will need to buy an intended add-on.

Hope this helps.