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da

Anon
Not applicable
How do I get my numbers and internet back on
2 REPLIES 2

dalyer
The Legend
The Legend

What do you mean by "get my numbers ... back on"?

Do you mean ability to make/receive calls and send/receive texts?

Do you have an active membership?

Check your My 48 page:

 

https://www.48months.ie/my-48

 

If not then you need to buy a new membership.

Do you have any calls/texts/data allowances left on your current membership?

If not then you need to buy add-ons to tide you over to the end of the membership month.

 

http://www.48months.ie/membership-plans/add-ons

 

Buying a new membership will not help as it will not start until the current membership has run its full monthly course and expires.

 

Bought membership - can't call/text

 

Were you barred for breaching the fair usage limits?

If so then you need to contact 48 support:

 

http://www.48months.ie/help#ask-a-48-agent

 

For data are your internet/APN settings correct?

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
Did that help at all?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.