08-05-2013 09:16 AM
08-05-2013 09:39 AM
What does your online account say about your membership status, expiry date, call/text/internet balances?
Bear in mind that all memberships got an extra 2 days added on because of the recent network outage so maybe this is why your new membership is delayed?
Hope this helps.
08-05-2013 09:39 AM
What does your online account say about your membership status, expiry date, call/text/internet balances?
Bear in mind that all memberships got an extra 2 days added on because of the recent network outage so maybe this is why your new membership is delayed?
Hope this helps.
08-05-2013 12:19 PM
08-05-2013 01:13 PM
What does your online account say about your membership status, expiry date and calls/texts/internet balances?
Bear in mind that buying membership does not prematurely end an existing membership before the month (+2 extra days bonus for the recent outage this time around) is up. Buying a membership does not start that membership immediately - any existing membership still has to run its course.
Any chance you are still on an existing membership, you have used up some or all call/text/internet allowances, you need to buy add-ons to use these services and you have to wait until the current membership runs its course before any newly purchased membership kicks in?
Hope that helps and makes sense....