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cant top up

tmmd
Newcomer

‎21-11-2014 12:23 AM

Hi, Ive tried topping up online a few times today but it wont work. Each time i fill out my payment details it goes to an empty white box with a sadface 😞 Ive used this card before and its worked and there is money in the account so its not that... anyone have this problem?

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5 REPLIES 5

dalyer
The Legend
The Legend

‎21-11-2014 09:00 AM

Can you try a different device and browser and see if that makes any difference?
If you're stuck you could top up with a voucher for now.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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smallbike
Newcomer

‎23-11-2014 01:02 PM

ive been having the same problem since yesterday. neither of my cards will work but have worked previously and currently work elsewhere. spoke to the bank and everything is fine on their end they say.

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dalyer
The Legend
The Legend

‎23-11-2014 02:42 PM

You probably need to log a support request with 48 so and maybe they can advise.

http://community.48months.ie/t5/Need-Help/How-to-get-help/m-p/4038#U4038

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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ememjea
Newcomer

‎27-11-2014 12:11 PM

I did and its not even acknowleding i have topped up. The service is really getting frustrating
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dalyer
The Legend
The Legend
In response to ememjea

‎27-11-2014 12:14 PM

Duplicate post - I replied to your other on here:

 

http://community.48months.ie/t5/Need-Help/issues/m-p/32068#M10534

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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