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Where's my data?

fionnathaner
Visitor

‎19-02-2016 10:56 AM

Sometimes I get no mobile data connection, for days at a time. I'm in Dublin at the moment, so signal should be strong. My Samsung Galaxy s6 is configured correctly, because I get data some times. I've plenty left in my account. Why does this happen? What can I do?
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3 REPLIES 3

dalyer
The Legend
The Legend

‎19-02-2016 11:17 AM - edited ‎19-02-2016 11:17 AM

If your settings are definitely correct then you probably need to get onto 48 support for advice here:

 

http://www.48months.ie/help#ask-a-48-agent

 

Double check your settings against the instructions here:

 

http://community.48months.ie/t5/Need-Help/Internet/m-p/34493#M12560

 

Maybe try a replacement SIM to see if that helps?

 

Need to swap your SIM?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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fionnathaner
Visitor

‎19-02-2016 11:31 AM

Thanks, Dalyer. I've sent a note to an agent.
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dalyer
The Legend
The Legend
In response to fionnathaner

‎20-02-2016 10:40 AM

Did you get anywhere with this?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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