Where my credit gone

[imii]

Hello 48 I already paid for membership but I don't know where is my credit gone? I can't call nobody.

[dalyer]

Is this your first membership or did you have a membership that worked before?

What does your online account say about your membership status, next membership (if any), expiry date, mobile calls/landline calls/text/data allowance balances and cash credit balance?

Hope this helps.

[cursillo]

Topped up but no credit in my phone

[dalyer]

What did you top up?

Cash credit balance or membership?

What exactly does it say on your online account?

http://www.48months.ie/my-48

Specifically about your current membership and expiry date?

Does the Membership Planner section list a next membership and start date?

What does your My History page say about recent payments/purchases?

http://www.48months.ie/my-48/my-history

Could it be that you have a current membership still in place that expires at some later date and you bought a new membership expecting it to start immediately? If so then that does not happen. The new membership stacks to kick in when the current membership has run its full monthly course. If you have used up current membership allowances and need more to tide you over until the current membership period expires then you need to buy add-ons and not a new membership.

http://www.48months.ie/membership-plans/add-ons

Bear in mind however that if the membership has stacked then you will get the benefit of it having paid for it up front now.

[dalyer]

Did that help at all?

[coco666]

hi i bought my credit on the 25juoelly . you sent me a sms and said it was sorted . but i have no credit. thanks n

[dalyer]

What does your online account's My History page say about recent payments and purchases?

http://www.48months.ie/my-48/my-history

What do you mean by credit?

Cash credit?

Membership?

Add-ons?

What exactly did the SMS say?

What does your online account say about your membership status, expiry date and membership/add-on allowance balances?

https://www.48months.ie/my-48

[coco666]

Hi i topped up my phone and i text monthly to 1745. And my credit was 10euro 1cent. And use replied nice one your sorted as use always reply when i top up. Then i tried to make a call and it said i was out of minutes. when i check my phone now it says i only have 1cent on it. My membership says it ends on the 30th of this month.

[dalyer]

If your membership expires on 30th July and you bought a new membership on 25th July then the new membership will have stacked to start on 1st August when your current membership expires. 

Your My 48 page should clarify - i.e. the new membership should be listed in the Membership Planner section on the right hand side of the main page of your account.

When you buy a new membership it does not start immediately if you have a current membership in place.

All memberships run their full monthly course.

If you use you membership allowances before the end of the membership month then you need to buy add-ons to tide you over. Buying a new membership will not give you any additional allowances until the current membership expires.

Hope this helps.