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Where is my add on gone that I paid for before my membership ran out?

ais13
Newcomer
I bought 6 euro internet 2 days before my membership ran out thinking it would carry on when the new membership kicked in. What happened? And where has my 2 gb of internet gone? Thanks
1 REPLY 1

dalyer
The Legend
The Legend
What does your online account say about membership and add-on status and expiry dates?
What does the My 48 > My History page say about recent payments and purchases?

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.