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Unable to ring landlines

catalan
Newcomer

‎25-09-2014 09:43 PM

Hello

 

I am unable to ring landlines, however I have 39 euros credit on my account.   

I have been part of the DON package since I started with 48.

I recently changed from using my credit card on line to top up but the last 2 times I have bought my credit in the shop.  Could this be the problem ?   Thank you.  

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1 REPLY 1

dalyer
The Legend
The Legend

‎25-09-2014 10:34 PM

If you have used up your monthly allowance of 60 mins landline calls on the Don membership then if you want to call landlines you need to buy a lanlines calls add-on. Just having cash credit doesn't let you make such calls.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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