Top up didn't work

[Anon]

i am lookin for your help please ! its just my add on expires on 27/4/2013 but topped up today and changed from the guido to the don and it took my €20 credit but has not topped up my account 😞 help

[dalyer]

Your query is a bit unclear...

What add-on are you referring to?

And do you mean 27/7/13 or something since 27/4/13 is in the past!?

If you have a membership active right now what is the expiry date?

If you have a membership active now then it must run its course before a new one will kick in.

I suspect that you have an active Guido membership and you have just bought a Don membership which has stacked and will kick in when the Guido membership has run its course.

Buying a membership while you have one active does NOT prematurely terminate the active one.

If you have used up your allowances under the Guido membership then you may need to purchase a suitable calls/texts/landline calls/data add-on to tide you over until the membership expires.

Hope this helps.

[Anon]

my guido is active until end of the month it is a crap deal my calls went so i topped up and purchased the don ! and now it says thank you flr choosin the don or something along them lines it has been successful go to 48months website for details and still is not active

[dalyer · Accepted solution]

Your Guido membership will run until the end of the month and then your Don one will kick in. In the meantime you probably need to buy an add-on to tide you over.

http://48months.ie/boiler-plate/add-on-rules

Memberships always run for the scheduled month. Buying a new one mid month does not prematurely terminate the current one. The new one will stack until the current one expires. That's just the way 48 membership works.

http://48months.ie/boiler-plate/price-plan-details

Hope this helps.