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Samsung new sim not working

lordedgar
Newcomer

‎04-12-2014 06:55 PM

Hi. Just moved my number to 48. Samsung s7560 is unlocked, was using foreing cards before, Vodafone here in Ireland. Phone cannot find any network, just nothing pops up. when searching for network automatically get an error "your sim does not allow a connection to this network" Roaming on, removed sim and checked with other unlocked phone. same difference.

HELP

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3 REPLIES 3

dalyer
The Legend
The Legend

‎04-12-2014 07:37 PM

Is data roaming enabled? If not try enabling it.
Can you see any networks at all when you scan?
Is the sim registered properly?
Any messages about the sim when you log into your online account?

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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lordedgar
Newcomer
In response to dalyer

‎04-12-2014 07:55 PM

Roaming is on.  no networks are available to select. no messages on the website.

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dalyer
The Legend
The Legend

‎04-12-2014 08:04 PM

Sounds odd.
Maybe the sim hasn't been registered/enabled properly.
You may need to contact 48 support for assistance.

http://community.48months.ie/t5/Need-Help/How-to-get-help/m-p/4038#U4038

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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