Roaming

[chrisraf]

I was in lanzarotte for 3 days from 4 to 7 March - I topped up with EU roaming before I went to the value of €5.50, my sim would not work over there or could I connect to another server- I will lose the credit the end of he month - can I be credited to my account for the value of €5.50 ??

[dalyer]

You seem to be using an iPhone?

In that case you need to be aware of this when roaming:

iPhone abroad issue

It's a stupid iPhone issue that keeps hitting people - and not just on 48. Blame Apple. 

If you think that you are due a refund then contact 48 support and ask them about it:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

[dalyer]

Did that help at all?

[chrisraf]

Hi thanks can't seem to b able to contact 48 support - keeps throwing me back 2 ask the community !!

[dalyer]

On the iPhone app or on the website?

Do these links not work?

http://www.48months.ie/help#ask-a-48-agent

http://www.48months.ie/help/ask-agent

https://server.lon.liveperson.net/hc/62134218/?cmd=file&file=visitorWantsToChat&site=62134218

If not then email support here:

support@48months.zendesk.com

You could also post your question here in case anybody in the community forum could help?

Hope this helps.

[dalyer]

Did that help at all?

[chrisraf]

Great thank you got sorted & refunded 👍

[dalyer]

Great - glad you got sorted.