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Paid twice for my subscription

xboxpro
Newcomer
Hi guys...just looked at my bank statement and it seems that ive paid twice for my subscription and it also shows in my history.My end date is the 4th of january so im wondering will i get the extra month added when my existing sub runs out in jan......or will i get a refund?
Thanks
2 REPLIES 2

dalyer
The Legend
The Legend

Perhaps you simply inadvertently bought two memberships one of which will stack to kick in when the first one has expired?

How does the "double" payment/purchase appear on your My History page?

 

http://www.48months.ie/my-48/my-history

 

What does your main account page show for current membership and expiry date and (if applicable) next membership and start date?

 

https://www.48months.ie/my-48

 

If necessary contact 48 support for an explanation:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.