Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Overcharged

janemcnamara
Newcomer

‎22-10-2015 04:59 PM

Tried to renew the guido membership and had 19.26 in my account but everytime I tried to but membership from balance it said I hadn't enough credit even tho it said I had 19.26 and because I needed to top ASAP I just renewed membership using my saved card. I was charged for this but the 10 euro was also taken out of my balance so I was overcharged by 10 euro.
0 Likes
2 REPLIES 2

dalyer
The Legend
The Legend

‎22-10-2015 05:04 PM - edited ‎22-10-2015 05:05 PM

I suspect that you inadvertently (and due to a payment page problem?) bought two separate memberships which will have stacked.

If that's the case then you can contact 48 support and ask them to refund any membership(s) that has(have) not yet started:

 

http://www.48months.ie/help#contact-us

 

What does your My History page say about recent transactions?

 

http://www.48months.ie/my-48/my-history

 

What does your online account Membership Planner say about any "next" membership(s) and your cash credit balance?

 

https://www.48months.ie/my-48

  

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes

dalyer
The Legend
The Legend

‎29-10-2015 09:29 AM

Did that help at all?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
0 Likes