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Not Making/Receiving Calls or Texts

juliand2
Newcomer

‎13-10-2015 12:56 PM

Hi,

 

Since yesterday afternoon my phone has not been able to make/receive calls or texts. The top of my screen no longer says 48, it says I can make emergency calls only. I've tried my sim in other phones and the same thing keeps happening. I think my sim card could be broken, but I'm not sure. Any information would be very helpful.

 

Thanks,

 

David 🙂

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2 REPLIES 2

dalyer
The Legend
The Legend

‎13-10-2015 01:24 PM

Have you tried cleaning the SIM contacts gently and trying it again?

What networks can you see when you do a manual scan?

Can you see/connect to 48?

If you still have problems then you may need to contact 48 support for advice/assistance:

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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dalyer
The Legend
The Legend
In response to dalyer

‎19-10-2015 09:39 AM

Did you get anywhere with this?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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