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No service

franciebingo
Newcomer
I have been unabable to connect to 48 for two days now. It says the service is unavailiable. Help please?
6 REPLIES 6

dalyer
The Legend
The Legend

Power off, take the SIM out, GENTLY clean the SIM contacts, put it back in and power back on.

Can you manually scan for networks?

What do you see?

Can you see and connect to 48?

If not is data roaming enabled?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer
The Legend
The Legend
Did that help at all?
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

franciebingo
Newcomer
It was no good I am afraid! I can see 48 and when I click it it tries to connect but then cannot connect. It is like the Network no longer operates in my area. It works in other areas but recently I can get no connection at home. It is really annoying

franciebingo
Newcomer
It says "unable to connect. Try again later" It is very frustraiting

dalyer
The Legend
The Legend
Did you make sure that data roaming is enabled?
Did you try the other suggestions that I made above?
Did anything change on the phone recently? Eg software update, settings changes etc?
Can you try your sim in another unlocked phone to see if it works there?

You might need to contact 48 support for assistance and advice.
It's possible that you may need a replacement sim.

Hope this helps.
I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

franciebingo
Newcomer
I think I need a replacement. Thank you!