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No Service in France

Anon
Not applicable
Both our iPhones (5s & 5c) won't connect to Network in France. I have 40 euro credit on my account. Just get Searching... or No Service.

Have checked and searched for every solution possible online including 48 forums.

8 REPLIES 8

dalyer
The Legend
The Legend

Could be the usual hassle with iPhones when roaming abroad.

Try this and hopefully it'll help:

 

http://community.48months.ie/t5/Need-Help/Iphone-6-no-network-when-overseas/m-p/32727#M11081

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

What do you mean "kinda working"? 

Are there still problems?

Would you be able to post the correct menu path for the benefit of others?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
No. Those Settings don't exist on my phone. iOS 8.3

OK - I don't know why this is.

I asked this a while back - i.e. if the relevant settings were only on certain iOS versions or maybe depend on some other setting:

 

http://community.48months.ie/t5/Need-Help/roaming/m-p/34390#M12462

 

Unfortunately iPhones seem like they can be a lot of hassle on virtual networks (such as 48) both at home and when roaming abroad. I've never had such problems on Android but that's not much use to you - sorry.

 

Maybe contact 48 support and ask them for advice:

 

http://www.48months.ie/help#ask-a-48-agent

 

If you get a solution then maybe post it back here for the benefit of others.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon
Not applicable
Okay so I managed to find the settings as mentioned in the other thread. I think the names of some are different or I was looking in the wrong place. Sorry! And it's kinda working now.

Anon
Not applicable
Haven't been able to make a call yet. Not sure about receiving calls. Can send receive texts.


Will post more later.

You mean you haven't tried to make a call yet or you did and it failed?

If it failed then what exactly happened?

You definitely do have cash credit or EU roaming add-ons to cover outgoing (and incoming) calls?

 

Could you post the correct menu path to the iOS/iPhone setting above if you get a chance please?

 

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.