48 Community

Anon · ‎13-07-2015

Just returned home from Italy and I can't get the network working. 48 doesn't even show up in the list of network operators. I've paid my Mitch membership already and, as my Wi-Fi can be slow, I really need my Internet. Thanks.

dalyer · ‎13-07-2015

This isn't an iPhone by any chance?

I suspect not as you seem to be posting from a Sony?

If it is an iPhone then see here but adjust for 48:

https://www.tescomobile.ie/support/question.aspx?id=135

If it's not an iPhone then try powering off, taking the SIM out, gently cleaning the SIM contacts, reinserting the SIM, powering on and doing a manual scan for networks. If you see 48 (or O2 or Three?) then try to manually connect.

Make sure that data roaming is still enabled.

If that still doesn't work then you may need to contact 48 support for more advice:

http://www.48months.ie/help#ask-a-48-agent

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎14-07-2015

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon · ‎14-07-2015

No unfortunately

dalyer · ‎14-07-2015

What exactly did you try?

Did you contact 48 support as I suggested?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

Anon · ‎14-07-2015

Yes I'm waiting for them to respond

dalyer · ‎18-07-2015

Did you get this sorted?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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