48 Community

Anon · ‎13-05-2014

Hi, I completed the process to move my phone number last night but my old sim is still active as I can ring it and not the new one, how can I fix this ?

dalyer · ‎13-05-2014

If it's taking more than 2 porting hours (note that porting hours are not 24x7!) then you need to contact support as outlined in this key post:

How do I keep my old number?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

View solution in context

dalyer · ‎13-05-2014

If it's taking more than 2 porting hours (note that porting hours are not 24x7!) then you need to contact support as outlined in this key post:

How do I keep my old number?

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

48 Community

Moving Number and Sim still active